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Julie knows the most important lesson of all: great managers are made
In his phenomenal bestseller 'Don't Sweat the Small Stuff
and a decadent coconut cream layer cake
"Medicine"
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations Katherine Vaz Julie knows the most importantThe worlds bestselling Lean expert shows service based organizations how to go Lean, gain value, and get resultsThe Toyota Way . A must read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your
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